STEP 3. DEVELOPING THE PROGRAM PLAN 18 Resource Guide The creation and development of a resource guide for internal staff responsible for planning and implementing a resiliency plan is necessary to support the utility in successfully developing the plan. An example resource guide is listed below and is adapted from AT Kearney’s, Excellence in Capital Projects: Leveraging the knowledge and scale of a portfolio of projects. Components of the resource guide might include: Resiliency Plan Strategy Formation – Develop a vision that considers macro-level trends and future scenarios. Resiliency Program and Capital Allocation Plan o Strategic, capital, and risk management plans o Communication plans Regulators or legislators’ communications Stakeholders communications Public communications o Organizational structure – Ensure that a single business unit owns the entire project Resiliency Program Life Cycle - Establish cross-functional teams to improve design, engineering, construction, installation, operations, and maintenance functions. o Design and basic engineering efforts - Employ standard specifications and interoperability checks to limit scope and design changes. Design and engineering management Reuse proven designs Use common subsystems and components Provide prescriptive designs to contractors Employ design-for-life-cycle approaches o Procurement & Supply Management efforts Reduce exposure to commodity risks Cultivate longer-term contracts Leverage volume purchasing Create tailored, risk-based contract strategies o Construction efforts - Review project design for constructability o Installation efforts o Operations efforts o Maintenance efforts Resource Planning - Manage scarce personnel resources on long-term projects. Knowledge Management, Continuous Improvement, & Technology Application Plans o Capture and share lessons learned o Employ project management tools o Align scarce talent with required skills o Leverage “extended enterprise” via outsourcing and offshoring o Focus on recruiting, developing and retaining employees o Apply continuous improvement techniques o Benchmark prices for labor and materials o Improve cost estimates The resource guide is designed to bring consistency to and structure to the building and implementing of a resiliency plan. After establishing a potential resiliency program objective, how a resiliency program can support the pursuit of the objective, how to create a resiliency program, and developing the resiliency program plan, the next step in the Playbook is to obtain approval.
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