STEP 4. OBTAINING APPROVAL 23 Community Development Block Grants Federal Emergency Management Agency (FEMA) Hazard Mitigation Program g. Private Sector Funding 8. Clearly document and incorporate anticipated performance improvement and ratepayer benefits. 9. Clearly forecast ratepayer impacts. The collection and display of metrics to demonstrate implementation performance and results achieved for the benefit of ratepayers is critical. Communication strategies are described more fully in Step 5 “IMPLEMENTATION” where the use of a Program Management Office (PMO) as a mechanism to capture and report performance and results achieved. The reporting frequency is normally dictated by the Public Utility Commission (PUC) and annual reporting is most frequently selected. Utilities that have built effective stakeholder communications are reporting much more frequently. In CASE STUDY V – PROGRAM APPROVAL PERSEVERANCE, PEPCO describes a nearly 15-year process to secure approval for a PEPCO resiliency effort structured and approved in Washington, DC. Ultimately, a severe series of storms over a 10-year period served as a catalyst to drive municipal authorities and the community to work with the utility to structure a resiliency program. Communicating to the Washington, DC community why a resiliency program was appropriate, and the costs were reasonable and prudent was critical and part of a welldesigned process. In addition, the implementation of a resiliency program is a long and multifaceted process, akin to running a marathon rather than a sprint. A well-developed program plan that supports implementation will raise the likelihood of recurring approval and successfully executed construction effort. After establishing a potential resiliency program objective, how a resiliency program can support the pursuit of the objective, how to create a resiliency program, developing the resiliency program plan, and obtaining approval, the next step in the Playbook is implementation.
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