25 5. IMPLEMENTATION After establishing a potential resiliency program objective, how a resiliency program can support the pursuit of the objective, how to create a resiliency program, developing the resiliency program plan, and obtaining approval, the next step in the Utility Infrastructure Resiliency Playbook (Playbook) is implementation. This step is more like a marathon where consistent and structured program management processes must be applied to ensure the program plan can be implemented as designed. Three key components of the program plan are an effective communication strategy, a structured and logical construction and contracting strategy, and the development of program key performance indicators (KPIs). Program Plan The preliminary program plan is developed in Step 1 “DEFINING PROGRAM OBJECTIVES” and refined throughout the subsequent steps. At implementation, the plan should be largely developed with key components fleshed out and ready. Critical components are described in Exhibit 5.1 and include the following: Program objectives defining the mission or plan give overall direction and boundaries. o An example goal: Meet or exceed all municipal or permitting authority required or encouraged undergrounding of electric infrastructure. o An example goal: Line segments or equipment types that exhibit outage frequency over the previous five years with two or more standard deviations from the system average will be made more resilient and reliable with 100% falling below historic two standard deviations of the system average. o An example goal: Line segments or equipment types that exhibit outage duration over the previous ten years with a duration beyond 36 hours will be made more resilient and reliable to shorten the duration to no more than 24 hours. o An example goal: Line segments or equipment types that are an identified root cause for large scale customer outage over the previous ten years with impacts of X number of customers will be made more resilient and reliable to reduce the scale to no more than Y number of customers in a 24-hour period. o An example goal: Replace all identified poor performing underground cables over ten years with measurable performance improvement in the number of failures per mile on the replaced line segments or equipment versus the historical line segments or equipment. o An example goal: Through routine analysis and traditional root cause analysis, identify geographies, line segments, or equipment that yield the highest resiliency and reliability gains when paired with an existing “Smart Grid/Advance Meter” effort.
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