STEP 5. IMPLEMENTATION 28 Regulators or Legislators Communication Objective: Achieve approval of the resiliency program. Building the basis of a logical and structured financial and ratepayer benefit case to support the implementation of a resiliency program. The key points of communication are designed for the general public, ratepayers, and PUC or legislative sponsors. They include: Conclusions drawn from historical analysis of system susceptibility to weather-related long-duration outages. Results and implications of a forecast of system risk exposure to extreme weather. Description of scenarios developed, an estimate of damage in each scenario, and design of resiliency investment options to mitigate damage estimate. Description of highly targeted resiliency option selected, why it was selected, and the cost versus benefit calculation. Calculation of overall benefit and results expected from implementation. Description of an appropriate overall resiliency metric. Description of societal benefit and balance of benefit among customer income ranges. Introduce phasing and approach to resiliency option implementation and how/why phasing was chosen. Calculation of phase results expected from implementation and an appropriate resiliency metric. Development of progress milestones tied to phases. Submission of program requests for PUC approval or legislation design. Stakeholders Communication Objective: Inform stakeholders of pending construction activity on or near their property. Exhibit 5.2 includes an example of the communication structure utilized by one utility. A combination of traditional and social media communication methods is necessary. In this exhibit, the communication is broken down by phase with specific communication efforts designed to inform stakeholders (#232). Exhibit 5.2 Stakeholder Communication Strategy Example Duke Energy Targeted Undergrounding Program (TUP) Source: Duke Energy, State of Florida, Public Service Commission, Internal Affairs Agenda, August 7, 2018, pg. 6 (3).
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