STEP 5. IMPLEMENTATION 29 Public, Regulators, and Legislators Communication Objective 1: Demonstrate performance versus plan on a weekly, monthly, and annual basis. Communication Objective 2: Demonstrate results achieved for ratepayers and the general public. The routine performance and progress reporting will occur on a weekly, monthly, and annual basis to demonstrate progress versus phase milestones. The key points of communication are designed for the general public, ratepayers, and PUC or legislative sponsors. They include: Description of resiliency option selected, why it was selected, and the cost versus benefit calculation. Description of phasing and approach to resiliency option implementation and how/why phasing was chosen. Description of phase results expected from implementation and an appropriate resiliency metric. Development of progress milestones tied to phases. o Miles undergrounded to date o Number of customer reconnections made o Number of poles replaced/removed o Etc. The annual reporting of results achieved is designed to confirm the prudence of the resiliency program and that the estimated benefits are achievable and if possible, are being achieved. Given that the primary benefit of a resiliency program is to reduce outage duration from extreme weather events, an event of this type is necessary to validate the program. As is described in CASE STUDY III – LEGISLATIVE PATH APPROVAL and CASE STUDY VIII – OUTAGE & RELIABILITY SUCCESS REPORTING, Florida Power & Light describes an approximately 10-year wait for another hurricane after which they were able to demonstrate the outage duration reduction achieved through the resiliency program and the hardening and undergrounding strategies they selected. Key points of communication are primarily designed for a PUC or legislative audience and secondarily for the general public or ratepayers. They include: Description of resiliency option selected, why it was selected, and the cost versus benefit calculation. Description of overall benefit and results expected from implementation. o If extreme weather event has occurred, display results achieved through the use of Total Length of Restoration (TLR) or another chosen metric. o Demonstration of societal benefit and how work and impact are balanced among customer income ranges. Description of phasing and approach to resiliency option implementation and how/why phasing was chosen. Description of phase results expected from implementation and an appropriate resiliency metric. o Present Earned Value Analysis (EVA) and Cost Performance Index (CPI) and Schedule Performance Index (SPI) results. o If no extreme weather event has occurred, revert back to reporting progress milestones. o If extreme weather event has occurred, display results achieved through the use of Total Length of Restoration (TLR) or another metric chosen. Construction Strategy The approach to a construction strategy revolves around a series of decisions that the electric investor-owned, municipal, and co-op utility will need to make regarding the approach to execution of the resiliency program. During the planning phases, the areas of defining program scope, assessing resourcing implications, and contracting strategy require attention. Internal or contractor scope of work would normally be defined when the
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