STEP 6. REPORTING PROGRAM PROGRESS 35 In addition to EVA, other factors selected for tracking on a week-to-week, month-to-month, and year-to-year basis for program implementation that allow benchmarking and comparison to other utilities undertaking resiliency programs with undergrounding strategies include the following: Safety Productivity Forecast versus actual cost (on a per-mile basis, etc.) Forecast versus actual schedule (on a weekly, monthly, and annual basis, etc.) Forecast versus actual units (miles of line undergrounded, poles removed, etc.) Number of complaints Total number and percent of total pursued easements At the conclusion of each year and in anticipation of routine regulatory reporting, lessons-learned type exercises should be undertaken. These might include: Financial returns year-to-date Program organization performance and changes Feedback from work evaluation Feedback from commissioning tests Overall Lessons learned In preparation for Overall Progress Reporting, a comparison against the overall program objective should be calculated and presented, assuming there has been a storm or other outage that can be used for comparison purposes. These might include: Reduced Total Length of Restoration (TLR) Improved reliability as measured by geographic-specific SAIDI, SAIFI, or any of the customer outage centric measures Customer satisfaction Operational or maintenance change Units hardened Security measures taken Assessment of maintenance and general readiness Implementation of modernization, control enhancements, and smart-grid technology Diversified and integrated grid Redundancy, backup equipment, and inventory management Mutual aid program use Succession training, knowledge transfer, and workforce development Business continuity and emergency action planning Update models used for forecasting and planning purposes In CASE STUDY VII – OUTAGE & RELIABILITY SUCCESS REPORTING, Ameren describes the results of their resiliency program and the reporting of their progress and results. In CASE STUDY VIII – OUTAGE & RELIABILITY SUCCESS REPORTING, FP&L describes the results of their resiliency program and the reporting of their progress and results. To present the various types of reporting, a standard dashboard should be prepared using three tiers and levels of detail. An executive level that is summarized and presents no more than 3-5 overall metrics describing program performance, a management level that is more detailed with 10-20 metrics presented at both the project and program level, and a field level that is even more detailed with 20-40 metrics and presented at the project level. The metrics should build upon one another. Exhibit 6.2 offers an example of the three-tier reporting structure
RkJQdWJsaXNoZXIy MjE3MDU=