PDi2 Playbook

STEP 6. REPORTING PROGRAM PROGRESS 35 In addition to EVA, other factors selected for tracking on a week-to-week, month-to-month, and year-to-year basis for program implementation that allow benchmarking and comparison to other utilities undertaking resiliency programs with undergrounding strategies include the following:  Safety  Productivity  Forecast versus actual cost (on a per-mile basis, etc.)  Forecast versus actual schedule (on a weekly, monthly, and annual basis, etc.)  Forecast versus actual units (miles of line undergrounded, poles removed, etc.)  Number of complaints  Total number and percent of total pursued easements At the conclusion of each year and in anticipation of routine regulatory reporting, lessons-learned type exercises should be undertaken. These might include:  Financial returns year-to-date  Program organization performance and changes  Feedback from work evaluation  Feedback from commissioning tests  Overall Lessons learned In preparation for Overall Progress Reporting, a comparison against the overall program objective should be calculated and presented, assuming there has been a storm or other outage that can be used for comparison purposes. These might include:  Reduced Total Length of Restoration (TLR)  Improved reliability as measured by geographic-specific SAIDI, SAIFI, or any of the customer outage centric measures  Customer satisfaction  Operational or maintenance change  Units hardened  Security measures taken  Assessment of maintenance and general readiness  Implementation of modernization, control enhancements, and smart-grid technology  Diversified and integrated grid  Redundancy, backup equipment, and inventory management  Mutual aid program use  Succession training, knowledge transfer, and workforce development  Business continuity and emergency action planning  Update models used for forecasting and planning purposes In CASE STUDY VII – OUTAGE & RELIABILITY SUCCESS REPORTING, Ameren describes the results of their resiliency program and the reporting of their progress and results. In CASE STUDY VIII – OUTAGE & RELIABILITY SUCCESS REPORTING, FP&L describes the results of their resiliency program and the reporting of their progress and results. To present the various types of reporting, a standard dashboard should be prepared using three tiers and levels of detail. An executive level that is summarized and presents no more than 3-5 overall metrics describing program performance, a management level that is more detailed with 10-20 metrics presented at both the project and program level, and a field level that is even more detailed with 20-40 metrics and presented at the project level. The metrics should build upon one another. Exhibit 6.2 offers an example of the three-tier reporting structure

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