INTRODUCTION 2 UTILITY INFRASTRUCTURE RESILIENCY PLAYBOOK GRAPHIC STEP 1: DEFINING PROGRAM OBJECTIVES STEP 2: CREATING A RESILIENCY PROGRAM STEP 3: DEVELOPING THE PROGRAM PLAN STEP 4: OBTAINING APPROVAL STEP 5A: IMPLEMENTATION: COMMUNICATION STRATEGY STEP 5C: IMPLEMENTATION: PROGRAM KPIs STEP 6: REPORTING PROGRAM PROGRESS STEP 7: EVALUATING OVERALL PROGRAM SUCCESS STEP 8: OTHER IMPLEMENTATION ISSUES STEP 5B: IMPLEMENTATION: CONSTRUCTION STRATEGY
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