TABLE OF CONTENTS INTRODUCTION.........................................................................................................................................................1 UTILITY INFRASTRUCTURE RESILIENCY PLAYBOOK GRAPHIC .......................................................................2 1 DEFINING PROGRAM OBJECTIVES .............................................................................................................3 A. Case Study I – GETTING STARTED .......................................................................................................6 2 CREATING A RESILIENCY PROGRAM.........................................................................................................7 3 DEVELOPING THE PROGRAM PLAN .........................................................................................................12 B. Case Study II – SELECTION & TARGETING OF FACILITY TYPES....................................................16 4 OBTAINING APPROVAL ..............................................................................................................................19 C. Case Study III – LEGISLATIVE PATH APPROVAL..............................................................................20 D. Case Study IV – GRID MODERNIZATION PLAN PUSHBACK ............................................................21 E. Case Study V – PROGRAM APPROVAL PERSEVERANCE ...............................................................24 5 IMPLEMENTATION .......................................................................................................................................25 COMMUNICATION STRATEGY....................................................................................................................27 CONSTRUCTION STRATEGY ......................................................................................................................29 F. Case Study VI – DESIGN, PERMITTING, & CONSTRUCTION ............................................................32 PROGRAM KPIs............................................................................................................................................33 6 REPORTING PROGRAM PROGRESS .........................................................................................................34 G. Case Study VII – OUTAGE & RELIABILITY SUCCESS REPORTING.................................................37 H. Case Study VIII – OUTAGE & RELIABILITY SUCCESS REPORTING................................................38 7 EVALUATING OVERALL PROJECT SUCCESS..........................................................................................39 8 OTHER IMPLEMENTATION ISSUES............................................................................................................41 9 CASE STUDIES ....................................................................................................................................... 42-50 A. Case Study I – GETTING STARTED .....................................................................................................43 B. Case Study II – SELECTION & TARGETING OF FACILITY TYPES....................................................44 C. Case Study III – LEGISLATIVE PATH APPROVAL..............................................................................45 D. Case Study IV – GRID MODERNIZATION PLAN PUSHBACK ............................................................46 E. Case Study V – PROGRAM APPROVAL PERSEVERANCE ...............................................................47 F. Case Study VI – DESIGN, PERMITTING, & CONSTRUCTION ............................................................48 G. Case Study VII – OUTAGE & RELIABILITY SUCCESS REPORTING.................................................49 H. Case Study VIII – OUTAGE & RELIABILITY SUCCESS REPORTING................................................50 10 MID-ATLANTIC UTILITIES UNDERGROUNDING PROGRAM CASE STUDY ...................................... 51-59 11 BIBLIOGRAPHY...................................................................................................................................... 60-69
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